At Hobbies Online, we’re dedicated not only to bringing you the latest and most exciting products from around the world, but also to making sure you’re getting the best possible value.
Although we are monitoring and match competitors pricing daily, we’re happy to offer our customers the opportunity to request a price match too if you happen to find one of our items available at a lower price elsewhere — provided the request meets the conditions outlined below.
✅ We May Offer a Price Match If:
- The price match request is made before completing your purchase — via submitting a price match request through Contact Us.
- The product is identical (same model, version, or edition) and in stock with both Hobbies Online and the competitor, and available for immediate purchase.
- A Hobbies Online team member is able to verify the competitor’s price and availability.
❌ Price Matches Will Not Be Approved If:
- Any of the above conditions are not met.
- The requested price is below our cost price.
- The competitor’s offer is a limited-time deal, sale, or online-only promotion.
- The item is used, refurbished, ex-demo, or second-hand.
- The competitor is an unauthorised reseller.
- The offer comes from a retailer with no physical presence in Australia.
- The product is part of a negotiated deal or exclusive membership offer (corporate, loyalty, subscriber, etc.).
- Discounts are applied through non-tender methods like discount codes.
⚠️ Additional Conditions:
- Once a price match is approved, no further discounts or promotions can be applied to the product.
- Price matching applies to individual products only, not bundles or combined offers.
- Hobbies Online considers price matching a customer benefit and reserves the right to decline requests that do not meet our criteria or at our sole discretion.
To request price matching, please fill required details on our contact form