Dispatch Time
We aim to dispatch all orders within 2 business days. Our Next Business Day Dispatch Guarantee applies to orders placed before 8:00 AM (AEST) on a business day.
Orders placed by 8:00 AM will be packed and shipped on the same day, helping you receive your items faster.
Orders placed after the cut-off time will be dispatched the next business day.
Products with no dispatch time listed may be out of stock or currently undergoing price updates.
Note: Dispatch delays may occur during major sales, public holidays, or business closure periods.
Shipping Fees & Estimated Delivery
Most of our orders are shipped via Australia Post. In some cases, we may use CouriersPlease, depending on the item’s size and shipping requirements.
Australia | Domestic
- Flat Rate: $10 shipping on all orders under $150
- Free Shipping: Orders $150 and over ship free nationwide
| Your Area | Estimated Arrival |
|---|---|
| VIC (Metro) | 2 Days |
| VIC (Regional) | 2–4 Days |
| NSW & SA | 2–3 Days |
| QLD & TAS (Regional) | 3–4 Days |
| WA & NT (Regional) | 5–6 Days |
New Zealand | International
- Flat Rate: $20 shipping fee on all orders
Tracking Your Order
Once your order has shipped, tracking details will appear in your Account Dashboard under “Orders” → “Track Order”.
While we process orders promptly, delivery times are determined by the courier and may vary based on your location or seasonal delays.
If your order hasn’t arrived yet, it’s likely still in transit. We recommend checking your tracking link for the latest updates.
Tracking Says Delivered, But I Haven’t Received Anything
Please check around your property or with household members or neighbours who may have accepted the delivery.
If you’re still unable to locate your parcel, contact us and we’ll investigate with the courier and provide updates as soon as possible.